Neptune Luxury Resort

Dear Renate, We would like to thank you for your kind feedback about your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We really appreciate your kind words regarding the cleanliness. All our staff are working really hard to provide the best service possible. Regarding your comment about the state of your room, you are correct that we are currently in the middle of a major renovation project in the hotel and all rooms will be renovated once finished. As our hotel is quite large, the renovation project is planned in different stages, so we will need some time to finish it all as all renovations are done during the winter months when the hotel is closed. We hope to have the opportunity to welcome you back and that after the complete renovation the hotel will comply to your expectations. Until then, we wish you all the best. With kind regards, Neptune Hotels