Neptune Luxury Resort

Dear Gerhard and Ulrike, First of all, we would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We are happy to read that, again, you enjoyed your holidays to the fullest in our hotel and especially the Deluxe Twin room you stayed in as well as the friendliness of our staff. With regards to your check-in, please be aware that the official check in time is 14:00 hrs. There where possible, we gladly provide our (repeater) guests earlier with their rooms, but unfortunately, we are not always able to provide this service. As we take your comment to heart, we will certainly try to improve the indicated. With regards to the offered food, please be informed that we change the menu’s in all restaurants each year and therefore we regret to hear that you feel it has lost it’s individuality the last years. Once again, thank you for your detailed feedback and we hope to have the opportunity to welcome you back during a future stay. Until then, we wish you all the best! With kind regards, Neptune Hotels