Neptune Luxury Resort

Dear Stefanie, Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed the hotel's location, the spacious room, and the relaxing sleep quality. Regarding the amenities in the rooms, which are also mentioned analytically on the website in each room's page, we want to clarify that our suites do come with espresso machines, and also with a pillow menu upon request to ensure our guests' utmost comfort. Furthermore, we are pleased to inform you that according to the vast majority of our guests, the breakfast at Neptune is indeed praised for its variety and quality. Our breakfast has a selection of egg dishes, and there is a great variety of daily meal options available. Moreover, at the Osteria, where you had the option to take your breakfast , fresh-squeezed orange juice and pomegranate juice are also served to enhance your dining experience. As for the response you received from our front desk staff, we believe it may have been a miscommunication, as it is not reflective of our usual level of service. Nevertheless, we will address this matter with our team to ensure a friendlier and more helpful approach in the future. However, we encourage guests to speak with our Guest Relations if their concerns are not properly addressed. We genuinely value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay, where we can demonstrate the true luxury and top-notch service that our resort is known for. Kind regards, Neptune Luxury Resort