sanitization of guest and employee areas.
The health and safety of our guests and staff is our number one priority To help you understand our new safety plan, we have outlined the protocols in the four main points:
1. Health and Hygiene
Checking of Temperature Our security team will perform regular temperature controls. Any person showing a temperature higher than 38 C will have to undergo a secondary control and adequate medical attention.
Hand Sanitizer Dispensers
Numerous units have been placed different areas of the hotels, available to all our guests and employees, ranging from the entrances, reception, lobby areas, elevators and to all the public areas. In addition to that, the frequency of hand washing has been intensified as a general rule amongst all our employees and collaborators.
Signs and reminders have been installed in all our hotels, including all the main recommendations for hygiene and safety to prevent the
spread of COVID 19.
Personal Protective Equipment
Upon arrival, all our guests will receive a personal protection and hygiene kit Similarly following the local authorities and international
regulations, all our staff will be equipped with the most appropriate protective equipment at all times.
2. Social Distancing
Preventive Social Distance
We will ensure that our guests maintain a physical distance of at least 2m in the public areas of the hotel at all times.
Our employees have been instructed to follow the essential rules such as avoiding contact with their face, keeping a distance of 2 m physically with guests and other collaborators.
Meetings and Conventions
For the assembly of halls and banquets, the essential rules of distance will be followed The service in style of the classic buffet has been replaced by other forms which offer higher security standards.
Point of sales
Gift Shops, Convenience Stores and other points of sale will not exceed capacity limits based on specific state or local regulations.
Capacity Limitation in Restaurants & bars
Each of our restaurants has been reorganized and rearranged to ensure adequate distance.
3. Room Sanitation
Deep Cleaning and Disinfection
All rooms will undergo a detailed cleaning process before being occupied by our clients Every item in the room, such as bathrooms, door handles, TV controls, amenities, etc will be rigorously disinfected All sheets and linens will be changed and washed daily at high temperatures.
Clothing intended for washing will be placed in sanitary bags in the guests room to eliminate excess contact while being transported to the laundry.
Air Filtration and Climate Control
We have intensified and increased the frequency of cleaning the air filters of the air conditioning system in each of our rooms to maximize the exchange of fresh air.
4. Sanitization of Facilities
Public Spaces and Common Areas
The frequency of cleaning and sanitization has increased in all public spaces and common areas, with an emphasis on surfaces of
frequent contact such as in gyms, spas, beauty salons, teen's club, mini club, bowling alleys, etc
We have reviewed and reinforced the procedures and chemical treatments of all our pools and their corresponding areas. Likewise,
all the lounge chairs are continuously sanitized and disinfected after each use.
New environmental health and quality controls have been implemented for greater comfort and safety in one of the most important areas of our resorts, respecting the ecology of our surroundings.
Our hotels use products and cleaning protocols that comply with the EPA (Environmental Protection Agency) and WHO (World Health
Organization), which manages global health policies, guidelines and are approved for the effective use against viruses, bacteria and