Quattro Beach Spa & Resort

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at our resort. We deeply regret that your experience did not meet your expectations and we value the opportunity to address your concerns with the attention they deserve. Noise and Room Location: During your stay, our team arranged for you to experience four different rooms in order to identify the option that would best suit your preferences. We regret to learn that despite these efforts, none of the alternatives could fully meet your expectations. We also understand that sensitivity to noise can vary considerably from guest to guest. While we strive to create a calm and restful atmosphere within our resort, it is important to acknowledge that our property is located in a lively tourism region, where a certain degree of ambient sound is naturally present. Additionally, we close our central bar at 24:00 and direct guests to our beach bar thereafter to help reduce nighttime noise in the main area. We will, however, continue to explore potential improvements with our relevant departments to further enhance the comfort of our valued guests. Dining Experience and Beverage Options: We are sorry to hear that your dining experience did not fully meet your expectations. We take pride in offering meals that are both visually appealing and flavorful. Our menu caters to a wide range of tastes, is prepared with fresh ingredients, and rotates on a two-week cycle. It is further enriched by themed evenings such as Turkish Night, Asian Night, Chocolate Night, Burger Festival, Sushi Night, and Mexican Night. We recognize that culinary preferences are highly personal; your feedback has been shared with our kitchen leadership for further refinement and development. With regard to beverages, we would like to clarify that our concept does not solely include local red and white wines, as mentioned in your review. A curated selection of imported drinks is also part of our concept, and the full list of included beverage options is transparently communicated to our partner agencies prior to arrival. During your stay, our Guest Relations team or any member of our service staff would have been more than pleased to walk you through the available options and inclusions so you could make the most of your time with us. Food Safety: We are also sorry to hear about the health issues experienced by your husband. Please be assured that we strictly follow hygiene and food safety protocols. Our meals are regularly inspected by relevant government authorities, and daily samples of all dishes prepared in the hotel are taken and tested to ensure the highest quality and safety standards. We take guest health very seriously, and your well-being is our top priority. Welcome and Hospitality: The warm welcome of our guests and reflecting our hospitality from the very first moment is of great importance to us. We sincerely regret having missed the opportunity to offer you a welcome drink upon arrival, which is one of our gestures to ensure that our guests feel valued from the beginning of their stay. Sunbeds and Support: Although our resort is equipped with sufficient sunbeds to accommodate all our guests, we recognize that during peak occupancy periods some are occasionally reserved early in the morning. In such cases, our guests may simply contact our Guest Relations team or the staff by the pool, and immediate assistance will be provided to arrange sunbeds. We would also like to emphasize that certain challenges you encountered during your stay could have been promptly resolved through the support of our Guest Relations team. We deeply regret that you left our resort feeling disappointed, as our main goal is always to provide our guests with a relaxing and memorable holiday experience. Please be assured that your feedback has been shared with all relevant departments and will be taken into account in our continuous improvement efforts. While we cannot offer compensation or a refund directly, should our response not meet your expectations, you are of course welcome to escalate the matter formally through your travel agency We truly hope to have the opportunity to welcome you again in the future under better circumstances and to restore your confidence in our hospitality. Kind regards, Quattro Beach Spa & Resort Hotel