Hotel The Level at Melia Barcelona Sky

Dear Ms. Susanne First of all, thank you for choosing Meliã Barcelona Sky for your recent stay in the city of Barcelona. I would like to continue thanking you for the time you have spent writing your review of your recent experience at the hotel. Nevertheless, we are very sorry to see your comments about the odor you experienced in our Lobby and our corridors. This is not the usual way we use to work every day, for that reason your comments are so important for us, for improve and fix the errors we have had in the past. In any case, do not doubt that we are going to send your comments to the team to improve our service to our guests every day, because your comfort is our highest priority. Thank you also for mentioning to our personal and our views like the best we have in the hotel and the most you enjoyed, we will transfer your comment to all our staff for they to know. If the future brings you back to Barcelona and more specifically to Meliã Barcelona Sky, we will be delighted to welcome you again. Receive a warm greeting, Guest Experience Team