Napa Mermaid Hotel & Suites

Dear Guest Thank you for your kind review and feedback. Obviously we are disappointed that you did not receive the service which should have been afforded to you on the first night of your stay and would like to apologize for any inconvenience which may have been caused. We would like to take this opportunity to thank you for bringing these issues to our attention which has highlighted some additional training for our team members. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests. We do strive to deliver excellent customer service at all times and hope that these issues will not stop you from choosing to stay with us again in the future. Kind regards Maria Paschali