Gran Hotel Flamingo

Thank you for sharing your opinion that can help clarify situations The Avana Rooftop Private Club area is only for guests of the hotel's superior rooms, for that reason and because of the services that superior rooms have, apart from being new rooms, that is why the price of the room is more expensive We will review the websites to clarify the services and avoid confusion, but currently the main hotel sales websites have already specified it on the website so as not to confuse the guests and indicate it in different parts of the websites. We are very sorry if the website where you bought it did not specify it. Yes, it is said on the websites that parking is available, for a fee, but that it cannot be reserved and depends on availability upon arrival, but we never make sure that we can secure the place, we have 253 rooms and we do not have spaces for all our guests as we would like, for that reason our team at the reception at the arrival of the guests orient the different parking, We are also sorry if your information was confused. Therefore, we try to clarify the information for future guests. Thank you Ana, quality department