Atlantica Mikri Poli Kos

Dear Nina . Thank you for spending your precious time to share your recent experience with us.Firstly please accept our sincere apologies for the inconvenience that occurred regarding the refered issues . it i s very important for all guest not to forget that we are operating under covid 19 Procedures , but seems that most of the clients forget about that . Regarding the Tui protocol and all the measures against the spreading of the infection there are signs /banners/ pictorials reminders of disinfections and protection In all departments and especially in the internal departments ,reception -main bars , Restaurant , the use of mask is obligant . Each client has to understand the importance of the social responsibility and pay attention to all measures but there is a feeling of non virus existance and relactuncy of few clients . Furthermore our role is not to be or to act like police as we are always in awκward position for continIous observations . however We would like to offer some explanations regarding some of your other comments: Disinfection of tables -cleaning with the use of paper and disinfectant liquid .70% alcohol. Rinse of glasses : only through waching machines and riched at temperature over 73 c . Disinfection of sunbeds : at the very early hours daily at 05:00-07:00 As you are understanding , the pandemic brought a new reality upon us which majorly affected our procedures and services. but the high occupancy and the need of the holidaymakers to escape after 2 years lockdown created such problems . in this time i would refer to the past as with the same occupacy numbers we didnt face such problems . 35% less occupancy in the restaurant capacity - the same applies to pool areas 35% less umbrellas and sunbeds . The same limitation apply to the kids club . Regarding the overcrown of the restaurant you are mentioned i would like to point out that as a hotel representative we have asked our clients for their cooperation in order to ensure a relaxing breakfast and dinner experience for everybody by the following annoiuncement - The main restaurant “Laurel” in Atlantica Mikri Poli is open for breakfast from 07.00 – 10.30h and for dinner from 18.30-21.15h. There is a plenty of time for everyone to eat. - The busiest time for breakfast is from 09.00-09.45h and for dinner from 19.30-20.30h. If you are able to, please come before or after these periods. Understanding and cooperation . We worked hard in ensuring high standard of H&S for every holidaymaker and staff member during the pandemic, and having accommodated almost thousands guests in less than a 3-month season, we feel we managed to do this. Although we realise we fell short of your expectations We truly appreciate your feedback as it is comments from our valued guests that enable us to improve our services and facilities.In our continuous efforts to enhance our product and our guests’ experience we regret for the inconvenience we may have caused you. We hope we will have the opportunity to welcome you back in the near future. Best Regards Stavros Papadimakopoulos Hotel Manager