Atlantica Mikri Poli Kos

Dear Julia , Thank you for taking the time to write and share your experience with us on Holiday check . It is through valuable feedback such as yours that we are able to continuously improve our service standards. Our aim is to continuously exceed the expectations of our guests whenever they stay with us Although I understand your frustration and disappointment, I was saddened since none of the issues were brought to my attention during your stay. I would like to stress, that should issues get reported whilst in the resort, then we have the chance to correct them and improve your holiday experience if it is possible . We make a great effort in following up and resolving issues on the spot and felt saddened that this was not brought to our attention during your stay. However issues for , quality of the bed matrace , were never brought to our attention as this could have been easily rectified by our housekeeping department. Regarding the Variety of the food apart of the pizza ,delly ,coffee and pastry areas every day we have different theme night , including Greek ,mediteranean , Asian -fish nights Grilled meat and fish plus vegetarias dishes ,selections of fresh cutted simple and mixed salads . Additionaly due to Covid 19 Restriction 1/3 of the restaurant capacity has been reduced following the Greek Goverment Directives and protocols . We very much hope that despite the issues encountered, you still had an enjoyable stay with us .We very much hope to have the pleasure to welcome you back at the Atlantica Mikri Poli hotel in order to totally satisfy you next time. Mit freundlichen Gruessen Stavros Papadimakopoulos Hotel manager