VOIhotels adopted the safety protocols suggested by the World Health Organization (WHO) and the Italian National Institute of Health (ISS) and it created a Security Protocol already operational in the Resorts: SAFE WITH VOI.
Informationen des Hoteliers zu Corona-Maßnahmen
This Protocol is built around 5 steps, all equally necessary and rigorously carried out, which guarantee the efficacy of the protection actions and at the same time make the holiday in VOIhotels still authentically Italian.
For the rooms new sanitization procedures at each guest change, use of linen from certified laundry and sanitization of all room surfaces and textiles. On request, luggage sanitization at guests’ arrival.
In common areas periodic and adequate ventilation of the premises, cleaning and sanitization of tables and sunbeds on the beach or swimming pool after each use, certified through the “guarantee tag”.
Online check-in before the arrival in hotel, for a better management of people flow in the reception area. Customers must still go to reception desk for their identification and to give consent to the personal data processing; however, they will find a privileged skip the line entrance.
Common spaces expanded, adequate distances between sunbeds/sun umbrellas at the beach and swimming pool, reorganization of the spaces to allow access in an orderly way. Tables and chairs at the adequate distances at bars and restaurants, assisted buffet service and menus available on the App. The shows can be booked to avoid crowding, the sports areas and children's play areas have been organized by reducing the number of accesses.
Dedicated App for checking in, knowing the structure, accessing services with VOI Concierge in just a few simple steps. In all the internal and external areas of the resort some panels with simple and intuitive descriptions remind and suggest suitable and safe behaviors to enjoy the holiday. Employees are trained by professionals in the safety sector.
Covid Manager responsible for protocol management. Within its staff there is a doctor and specially trained staff.
Hand sanitizing stations are being installed in common areas for guests and staff, protective masks for all the staff and constant body temperature check carried out before each shift.
At bars and restaurants expanded schedules and spaces between the tables, reformulation of menus according to the new service mode, the buffets are attended by the staff and Grab&Go service for those who want to be outdoors for lunch. The Nursery, where provided, will be accessible at set times and the staff will take care of the preparation of baby food.
More individual activities and “long distance” contests, fitness program and holistic activities, activities increased for children, assembled small groups that move in the various play areas. The
shows are repeated several times during the same day and several times during the week. Guests can book it through the App.
The huge work done in these months, which led to the creation of the SAFE WITH VOI protocol, was the answer to the question of whether it is still possible to spend a holiday in the name of True Italian Hospitality. We are ready. We are waiting for you.