Cleanliness and safety practices
Physical distancing measures throughout the hotel
Your health and safety are our first priority
Our health and hygiene department continues to work with relevant health professionals and local authorities to update the most effective practices available to ensure a safe stay for our guests as soon as they arrive at the hotel.
Measures at check-in
The protocols put in place, break down the new measures in detail, covering for example the verification of the temperature of customers on arrival, the gradual implementation of a contactless check-in, the installation of security screens at reception desks, the respect of safety distances and the use of personal protective equipment (EPI) among employees.
Physical distancing, Mask Wearing and Hydroalcoholic Solution
Our guests are invited to practice physical distance by maintaining a distance of at least 1.5 m. Common areas, lounges, restaurants, bars will be redeveloped to ensure an appropriate distance. Employees will also be reminded to practice physical distance where possible. For your safety, the wearing of the mask is mandatory in all areas of the establishment. The mask can be removed when tasting meals or drinking. Disinfectant dispensers will be placed at key entrances and contact areas.
Public spaces and Common Spaces
The frequency of cleaning and disinfection has been increased in all public spaces. Throughout our complex, we will follow the health authorities' guidelines on the appropriate physical distance. High-traffic spaces will be clearly marked to signal the physical distance to be respected. In restaurants and bars, the capacity will be reduced to respect the minimum distance required. The catering service will be adapted to the new service protocol. At the pool and beach, the sun loungers and umbrellas will be configured to ensure a distance of at least 2 meters between our guests and the frequency of cleaning the pool will be increased.
Rooms and Suites
State-of-the-art cleaning and disinfection protocols are used to clean rooms. In the rooms, all non-essential items will be removed. Our guests' bedding and linen will be changed on request, washed at high temperature and in accordance with current protocol. The frequency of cleaning and replacing the air filter and cleaning the CVC system in all rooms has been increased and the exchange of fresh air will be maximized.
Entertainment, Activities and Well-being
A sports and entertainment programme involving a small number of participants and without close contact is developed to enhance the stay of our guests.
The gym will be redesigned according to the new guidelines and will accommodate a small number of athletes.
The miniclub's programme will also be adapted to the new health prevention and safety standards.
The health protocol for the Thalasso and Spa is strictly enforced. The provision of care and services will be adapted and organised according to new hygiene measures.