Zilwa Attitude

Dear Math, We thank you for taking your time to share your experience following your stay at Zilwa Attitude. I sincerely regret that you left our resort not fully satisfied. However, rest assured that I have shared your review with my entire team and every mentioned point has been taken very seriously and constructively as at Zilwa Attitude, we have always and will always put forward our guest’s experience as our top priority. I have read your comments about the behavior of some of our Family Members with great concern. Rest assured that this is not our usual standard. I would like to share that we have strengthened our ongoing training program for all our Family Members and even our young recruits and trainees. We strongly believe in helping our young Mauritian collaborators succeed in starting a hotelier’s career. I regret that our buffet culinary proposals were not up to your expectation and that your friends got food poisoning. We regret that your friends did not consult our infirmary nor informed us while you were in-house. This would have helped us better assist you and start an inquiry as per our food hygiene control standard (HACCP) to determine when and where they could have contracted the illness. I hope that they are doing better now. Concerning the beach, we have decided as much as possible to protect the environment and therefore not interfere with the lagoon depth. We nevertheless do clear off the occasional seaweed stranded on the beach and we are not allowed by the local law to initiate cleaning of the sea as same is prohibited by environment protection act of the Mauritian constitution. Regarding the mini club services, we sincerely apologies that the children were not able to enjoy themselves at their fullest. Due to the heavy rainfalls, some of the activities are not available, for safety reasons. Unfortunately, we did not get this feedback while you were still in-house or else my team would be more than happy to assist you and turn around this experience. Thank you once again for your constructive feedback which will help us to not only better understand your expectations but also continuously improve our services. Hoping for another chance of welcoming you for a better experience, Kind regards, Guillaume Tyack Cluster General Manager