Vienna House Easy Bad Oeynhausen

Dear Jörg, Thank you for sharing your feedback with us. We sincerely regret that your room allocation did not align with our smoke-free policy, which ensures all 146 rooms and suites remain non-smoking. As a smoke-free property, we take this matter seriously and will review our procedures to prevent such oversights. Our team is committed to honoring guest preferences and ensuring clarity in room assignments. We hope to welcome you back for a more seamless experience in our smoke-free environment. Kind regards, Julia Nocken, General Manager