TUI KIDS CLUB Maspalomas Princess

Dear Rolf, We sincerely appreciate your detailed comments about your recent stay at our hotel Maspalomas & Tabaiba Princess. We are pleased to hear that you enjoyed your spacious junior suite. It is important to us that our guests feel comfortable and well looked after during their stay. We are sorry to hear about the long queues you experienced in the main restaurant during your Easter stay. As you indicate, this was especially due to the high footfall at this time of year but we will certainly take note of this to improve our queue management and ensure a smoother dining experience for our guests in the future. We are pleased to hear that you enjoyed our entertainment offering, with both morning and evening programmes for all ages. Our entertainment team strives to provide varied and fun activities for all our guests and it is gratifying to know that you enjoyed them. Thank you for highlighting our large resort in a tranquil setting, as well as our huge pool area. We look forward to having the pleasure of welcoming you back in the future and providing you with another memorable experience. Best regards, Princess - Customer Care Team