The Golden Bay Beach Hotel

Dear Nadine, Thank you for writing and expressing your concerns. It is of great importance to us that our guests’ needs are met at all times, and thus any constructive feedback is highly valued. First and foremost, I would like to apologize for any issues you may have experienced during your check in procedure. Please allow me to note that the check-in starts at 14.00 and the check-out is at 12.00 o’clock. Our guests that booked the All inclusive menu are entitled to have their meals after 14.00 o’clock. Regarding your comment about the entertainment program, there is an extensive animation program for kids and adults, including aqua aerobics, sports and even culinary activities for little ones. The entertainment program includes live music and show on a daily basis, from a number of different artists. Valued guest, please rest assured that all your comments have been noted and appropriate actions will be taken. Once again, on behalf of the Golden Bay team and management, I apologize for any inconvenience caused and it is my sincere hope that you will reconsider staying with us in the future, allowing us to reconcile. Best Regards, Christiana Stylianou Guest Relations Officer