Sentido Apollo Palace

Dear Georg, Thank you for taking the time to share your feedback. We’re truly sorry to read that your stay did not meet your expectations, especially regarding service and evening ambience. Your comments have been shared with our Front Office and F&B teams for review and improvement. While most of our guests praise the friendliness of our staff and the quality of our buffet, we take every remark seriously and continuously work to maintain consistency in both service and atmosphere. As for the noise, it can occasionally occur near the outdoor areas during evening entertainment, but it always ends by 22:30 to respect quiet hours — we regret if this affected your rest. We appreciate your honesty and hope you might give us another opportunity in the future to show you the true warmth and quality of the Sentido Apollo Palace experience. – Apollo Team