Savoy Palace, The Leading Hotels of The World Savoy Signature

Dear Valued Guest, Thank you very much for sharing your detailed feedback following your recent stay at Savoy Palace. We are pleased to hear that our service team’s friendliness and helpfulness contributed positively to your experience. It is wonderful to know that our breakfast offerings provided something for everyone to enjoy. Regarding the taste of the water and tea, please allow us to clarify that the water is boiled as part of our safety and hygiene standards. However, we understand your concern about the slight chlorine taste and will investigate this thoroughly to ensure the highest quality for our guests. Regarding your comments about the balcony door handle, shower drainage, and storage space, we truly appreciate your constructive observations. Although these are minor issues, your input is invaluable to us as we continuously seek to enhance the comfort and convenience of our guests’ experience. Thank you once again for your kind words and overall positive impression. We are honored that you consider Savoy Palace almost perfect and we hope to have the pleasure of welcoming you back for an even more exceptional stay in the near future. Warm regards, José António Pereira General Manager