Rummana Boutique Resort

Dear Mr.Andreas, Your negative review did not surprise me at all. you booked with travel agent as honeymooners and we provided honeymoon room 316 with flowers decoration, honeymoon cake and a bottle of sparkling wine upon checked in. you started to complain the size of room and compared room size at Bangkok hotel you stayed previously we therefore propose you to Rummana Suite with extra charge only THB1,500/night unfortunately you did not want to pay and phoned to overseas agent if they could pay for you. there are so many coordination by phone among oversea agent - agent in Bangkok - resort on your case how we can find a good solution we finally receive the confirmation that agent will not pay the fee of upgrade for customer. they also offered you to change the hotel with extra charge. 2 days later, your wife informed our receptionist that you stay until checked out. I am telling you that Rummana Boutique Resort has 15% returning guests all year round and there are 6 rooms repeated guests during your stay I believed you can feel familiar ambience during 10 nights stay as you sat by swimming pool area for whole day. To be honest what you complained like orange color in bed room, neighboring guests will look at you are really illogical and I can't understand why you stayed totally 10 nights without relaxing! complaint from biased guest is not acceptable. to discredit our reputation is your right but to tell the truth, we reserved. Thank you Sayan Srikan | GM