Royal M Hotel Abu Dhabi by Gewan

Dear Valued Guest, Thank you for sharing your feedback, and we are truly sorry to hear that your recent stay at Royal M Hotel by Gewan, Abu Dhabi did not meet your expectations. Please accept our sincerest apologies for the inconveniences you encountered during your visit. We understand your disappointment regarding the island and children’s amenities. This is certainly not the experience we aim to offer, and we are sorry for any confusion or inconvenience caused by the changes. Additionally, we deeply regret the condition of the sea water and the challenges you faced with the service and food during your stay. Your comments about the lack of staff and the state of the dinner service have been noted, and we will be investigating this with the team to ensure improvements moving forward. We are also truly sorry for the issues you encountered in your room, including the presence of cockroaches. This is absolutely not acceptable, and we will be addressing this immediately with our housekeeping and pest control teams to ensure that all areas are properly maintained. Your feedback is incredibly valuable to us, and we will use it to make the necessary adjustments to our services and facilities. We genuinely hope you will consider giving us another chance in the future to provide a much improved experience. Warm regards, Mohamed Hussain Duty Manager Royal M Hotel by Gewan, Abu Dhabi