Royal M Hotel Abu Dhabi by Gewan

Dear Valued Guest, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the lack of service and any miscommunication that may have led to an unpleasant experience. The situation you described regarding charges being made without prior consent and without providing a receipt is completely unacceptable, and we take this matter very seriously. We are currently reviewing our procedures to ensure full transparency and to make certain that no such incident occurs again in the future. We value the trust our guests place in us, and we sincerely regret that we fell short during your stay. We would appreciate the opportunity to discuss this matter further with you. Please feel free to contact us directly so that we can address your concerns in detail and work towards a resolution. Warm regards, Mohamed Hussain Duty Manager Royal M Hotel by Gewan, Abu Dhabi