Royal M Hotel Abu Dhabi by Gewan

Dear Ms. Susanne We at Royal M Hotel Abu Dhabi extend our heartfelt gratitude for your insightful and detailed feedback. Your kind words regarding the comfort, cleanliness, and spaciousness of our rooms are deeply appreciated. It is truly our pleasure to know that you found our location ideal for your sightseeing and excursion endeavors, and we are delighted that you savored the delectable offerings at our breakfast buffet. We would like to sincerely apologize for the inconvenience caused by the long wait times at the outside bar. Guest satisfaction is our paramount concern, and we take all feedback seriously. We are actively discussing this issue with our bar staff and exploring solutions to streamline service and minimize wait times in the future. Your observation regarding the single coffee machine at breakfast is equally valuable. We understand the frustration of waiting in line, and we are committed to providing a seamless and enjoyable dining experience for all our guests. We are actively considering adding more coffee machines to alleviate queues and ensure efficient service during breakfast hours. Thank you once again for choosing Royal M Hotel Abu Dhabi and for taking the time to share your valuable feedback. Your insights are instrumental in helping us refine our offerings and continuously improve the guest experience. We sincerely hope to have the opportunity to welcome you back soon for an even more exceptional stay. Sincerely Ibrahim Hassan Duty Manager