Olympic Lagoon Resort Ayia Napa

Dear Valued Guest, Thank you very much for your detailed feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the food selection, especially at the Asian restaurant, and that our housekeeping team made a positive impression with their friendliness and dedication. It is also wonderful to know that you appreciated the peaceful atmosphere of our spacious complex and the variety of adults-only areas designed for relaxation. We sincerely apologize for the issues you encountered with the toilet in your room. While we are glad it was eventually resolved, we understand how frustrating it must have been to report it multiple times. Your comments have been shared with our maintenance team to ensure we prevent similar delays in the future. Regarding the advertised activities, we are sorry for the lack of clarity. We will be reviewing how we communicate our activity schedules to ensure guests can easily find the information they need. We also take note of your comment about the indoor evening entertainment—thank you for bringing this to our attention, as we’re always looking for ways to enhance the guest experience. Lastly, we regret any difficulty caused by the limited use of German during your stay. Please rest assured that we do have German-speaking personnel on staff, and we would have been more than happy to assist in your language if needed. We truly value your feedback and hope to have the pleasure of welcoming you again for an even more seamless and enjoyable stay. Warm regards, George Pallis General Manager