Aus Deutschland- Preis-Leistungs-VerhältnisSchlecht
Sehr schönes Hotel, großes ABER die Zimmer die zum alten Gebäudekomplex gehören sind sehr abgerockt und das meine ich wortwörtlich.
Wenn man im nicht renovierten Teil der Anlage landet, wie es hier schon oft erwähnt wurde, entsprechen die Zimmer keinem 5* Standard eher einem 3* Standard. Zimmerwechsel wird einem erst nach 2 Tagen angeboten. Angeblich ist das wohl Standard, dass das vierte Bett im Flur steht. Man fühlt sich im Zimmer wie eingesperrt in einer Zelle einem 5* Hotel unwürdig.
Kellner kleckern beim Tisch abräumen rum, sodass man sich anschließend auf einen dreckigen Stuhl setzt.
Kurze Transfer Zeit zum Hotel. Sehr schöner Strand.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Oktober 2021 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Kamythga |
| Alter: | 41-45 |
| Bewertungen: | 5 |
Dear Kathrin, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not exceed your expectations. Thank you for taking the time to share this with our team. However, let us point out that our hotel has been multiple-times awarded for its premium service, excellent facilities and the overall experience offered to each and every one of our guests. Each season we upgrade our All-inclusive offerings and the hotel infrastructure with the commitment to serve the experiential needs of the international traveler. As part of a new concept of luxurious hospitality perfectly adjusted to the Cretan landscape, Mitsis Rinela introduced 86 new Superior rooms in season 2020 and 106 new Superior rooms, Suites and Villas in 2021. Please kindly note that all our room types are described in detail on our official website and all rooms are assigned to our guests according to their reservation. Regarding the possibility of any upgrade, we kindly inform our guests that it is upon availability during the length of our guests' stay. But, of course, our team makes every effort to fulfil our guests' requests upon availability. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards, Mitsis Rinela Beach Resort & Spa Team
