Lopesan Costa Meloneras, Resort & Spa

Dear Johanna First of all we would like to thank you for choosing Lopesan Costa Meloneras Resort & Spa for your holidays in the south of the island of Gran Canaria. Some of the points mentioned in your comments are part of the Lopesan Hotel Group policy. The purpose of this policy is to ensure the quality of the services offered by the hotel, although we regret that in this regard we have not lived up to your expectations. We would also like to apologize for any inconvenience you have had wih the Buffet Alameda. We assure you that all the opinions of our clients are important and help us to improve every day. For this reason, we appreciate the time invested in sending us your comments and we assure you that they will be sent to the corresponding departments for your knowledge. We look forward to welcoming you back to our hotel. Kind Regards, Public Relations Department