Hotel Papillon Lagoon Reef

Thank you for having chosen Papillon Lagoon Reef hotel for your valued holiday and taking time to post your review. We have a full time maintenance staffs who continually keep the hotel up to standard. Rooms are serviced daily in a manner consistent with good housekeeping practices which many guests appreciate as good. Beaches in Kenya are public. We have G4S guards patrolling the beach boundaries of the hotel 24hrs a day. However, many guests actually court beach vendors and obviously encourage them to further tout for business. The hotel normally call Tourist Police whenever a client complains of beach harassment. We neither advertise nor provide free safes in rooms but charge a minimal fee of Ksh150 per day as this is not included in the room rate. we are glad you found our food to be quite acceptable. The hotel observes a strict policy on Health & Safety, particularly on matters of hygiene in the stores, kitchen and service areas. We have enough stock of hygienic plastic cups for our swim up bar which are machine washed and worn out cups are replaced. We maintain a log book at the reception to record any incidents/complaints/requests to ensure that issues raised are dealt with immediately to client's satisfaction. Papillon on an all-inclusive basis, remains extremely good value for money and source of happy memories for very many of our guests. Thank you very much for your valued feed back. Your sincerely, Aloice Ang'ila Chief Executive Manager