Eden Roc Resort

Dear Peter and Karin I would like to convey our sincere gratitude for your feedbackon HolidayCheck.de . I am sorry to hear that you were unhappy with our services. Our team members do make every effort to satisfy guests as no business can survive on poor service. This is evident from the overall majority of happy guests who have posted their comments on this site. In our continuous efforts to enhance our product and our guests’ experience we regret the inconvenience we may have caused you. On another note, your comments are valuable to us and will only help us to get better. All the points that you have mentioned have been taken under serious consideration and will be addressed immediately. I can assure you that the necessary corrective action has been taken to ensure the little lapses in service will not happen again. I would have been happier if I could have solved the small things that trouble you on the spot during your Holidays. When a room is not up to your preference we could have changed the room to another or another type in order to create an unforgetable holiday and not a dissapointing one. The main aim of our efforts remains to make every single guest of ours happy, a good friend and a repeater client. Sincerely. George V. - General Manager Eden Roc Resort Hotel