Barceló Raval

Dear Guest, Thank you for choosing Barceló Raval, we are delighted that its location close to Las Ramblas was so convenient for you and that the 360º rooftop met your expectations providing great views over Barcelona. Regarding your comment about our staff, we understand your point of view and comprehend the frustration about forgetting an item in the room. For us it is as important as for you to find this item since your satisfaction is our most important goal. However, if after checking with our staff we see that the item is not in the room nor anywhere in the building, we need to inform you that we trust our employees and believe that the item wasn’t in your room after you departed. We handle plenty of forgotten items on daily basis and most of them are found and properly returned to their owners. The fact that your item hasn't been found does not entail a robbery from our staff. We are very sorry you lost if and we understand your feelings, however, we cannot agree with your opinion about our staff's behaviour. It was great to host you in Barceló Raval and hopefully your experience was overall also positive. We remain available for you. Kind regards, Jacobo Alvarez General Manager