Baobab Beach Resort & Spa

Dear Bert, Greetings! Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your comments and are pleased to know that you enjoyed your bungalow accommodation, the beautiful gardens, and especially the service provided by our team members. Your kind recognition of our room attendant, as well as Rouben, Somali, and the bar team, means a great deal to us and will certainly be shared with them. We are however sincerely sorry that certain aspects of your stay did not meet your expectations. As part of our continuous improvement efforts, two of our three resort wings — Kole Kole and Maridadi — are currently undergoing renovations to enhance our guests’ future experiences, and this information was communicated in advance to our travel partners and agents so that guests could be informed prior to arrival. Nevertheless, we regret the disruption caused and appreciate your patience during this transition period. Regarding dining, our main buffet restaurant remains operational and offers a variety of local and international dishes, including selected seafood options on the menus. We are sorry to hear that the selection felt repetitive during your stay. Guest feedback on variety and international options is very important to us, and we continuously review our offerings to cater to the diverse tastes of our international and local guests alike. We appreciate your feedback regarding facilities, restaurant capacity, and amenities, as this helps us identify areas where we can continue improving. While we are proud of our gardens and the dedication of our team, we understand that a memorable holiday experience is shaped by many factors. Thank you once again for sharing your thoughts, and we hope you may consider visiting us again in the future to experience the resort once renovations are complete and fully enjoy the improvements. Kind regards, Lucy Siatu, Guest Relations.