Atlantica Mikri Poli Kos

Dear Djesica, Firstly we would like to thank you for spending your holiday with us. We are sorry that we were not able to meet your expectations for aspects of your holidays. As iam reading you are still in the resort and Although I understand your frustration and disappointment, I was saddened since none of the issues were brought to my attention during your stay. I would like to stress, that should issues get reported whilst in the resort, then we have the chance to correct them and improve your holiday experience. We make a great effort in following up and resolving issues on the spot and felt saddened that this was not brought to our attention during your stay.Please allow me to offer some explanations regarding your other comments: The Restaurant officially closes at 21:00 however we have extended the opening times up to 21:15 . Also if your flight is delayed it is not the fault of the hotel however we have provided all late arrivals with individual’s sandwiches . Unfortunately due to Covid 19 any other offer upon arrival is not any more available as rooms are disinfected and sealed prior to guest arrival . Furthermore Regarding the opening times of the Pool we are not misleading our clients and we do not advertising differently .our facilities do operate under safety lifeguard regulation 10:00-18:00 , but the open sea is only in 2 minutes Walking distance from the hotel -across the road -with no time limitations . The same for the pool water .our pool water is a fresh water and the pools are not heated . the hotel fact sheet is crystal clear reffering to an only one heated pool the internal(spa) which ubfortunately is closed due Goverment protocol. Regarding the quality of beverages our beverages are advertised as local beverages (Greece) even we are using famous brand names as the Pepsi mentioned . Regarding the weather mentioned conditions it is true that on Tuesday the weather was very bad and all department have been forced to closedfor a certain period of time . especcially the pools for health and safety reason as your health safety is our priority .we have been informed for dangerous weather conditions (raining and thunderstorms) . Finally as for the covid paper concerned it is the client responsibility to fill it and return it back to the Reception . It is called social responsibility and include private covid information regarding the client as the protocol request .It is well certain n that clients will deliver it back in the reception . However as you are still in the Resort I would like to encourage you to share any further details regarding the issues that affected your stay directly with me, if you wish. Or I would appreciate if you could reply to my email address at hotel_mngr_mpoli_kos@atlanticahotels.com Best Regards Stavros Papdimakopoulos Hotel Manager