Hotel Mockingbird Hill

Informationen des Hoteliers zu Corona-Maßnahmen

Update: 2021-12-20

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure your and their continued wellbeing. As such, and in line with general public health guidance, we have implemented enhanced health safety protocols. Below are the measures we have put in place to ensure everyone’s safety:
Cleaning & Sanitation
We have adopted all the standard recommendations and following the authority’s regulations to reduce exposure to and transmission of COVID virus. In the interest of everyone’s wellbeing, we will desist from shaking hands. We will welcome you with wave or👋🏼“Namaste”
• In order to protect everyone (staff and guests) masks must be worn in all public areas ensuring that nose and mouth are covered.
• To reduce points of contact, you are requested to carry your own luggage to your room. A member of the team will escort and walk ahead of you to direct you to your room.
• There are alcohol based hand sanitizers in public and back of the house areas for guests and hotel
• To reduce the risk of infection, the rooms will be stripped of non-essentials such as throw cushions, bed scarfs, all literature etc. so please understand that the stripped down rooms are in the interest of the health and wellbeing of staff and guests.
• Your rooms will be cleaned every 5 days. Please strip your beds and place the bed linen and towels in the bag provided and leave your windows open so that the room can air before the housekeeper enters your rooms.
• If you want your towels to be changed sooner, please advise the team and the clean towels will be placed on a chair in front of your room. Please place your used towels in the laundry bag.
• To minimize contact, we request that you do not remain in the room while it is being cleaned.
• The public restrooms will be sanitized regularly.
• Sanitised pool lounge chairs will be placed poolside on request and are to be kept at the appropriate distance from each other.
• In the tropics, food in the rooms quickly attract ants and other creatures. We advise against storing food in the rooms.
• Please bring your own beach towels.
PLEASE OBSERVE THE FOLLOWING for the greater public good. Let us take care of each other. It takes a village to be successful in a global effort. COVID-19 has highlighted that we are all in this together.
Let us inspire each other to be as considerate as possible and stick together and create positivity wherever we can. Let’s keep an eye out for good! This virus is contagious, but so is kindness and consideration. Let’s spread these qualities as best as we can!
• Maintain physical distance of at least 1 meters/ 3 ft. from the next person (or 2 umbrellas apart☂️☂️😊)
• Regularly and thoroughly clean your hands by either washing with soap and water or sanitizing with the alcohol based sanitizer at frequent intervals.
• Avoid touching your face (mouth, nose or eyes) ❌ 👃 👄
• Cover your mouth and nose in your bent elbow or in a tissue when sneezing or coughing.
• Dispose of all gloves, tissues and face masks in the bins provided. 🚮 🗑
• To minimize contact, your breakfast will be freshly prepared and will be placed on your table to welcome you at the scheduled time. There will be no individual service. The table will be cleared when you have left the restaurant.
• If you notice anyone or develop symptoms similar to those associated with the virus (for example: fever, cough, breathlessness), we please politely ask that you inform the management immediately so that appropriate action can be taken by the Ministry of Health.
• In the event of a possible infection, the guest and his/her partner is to remain in their room. They are to remain in the room until they have received further advice from the public health department. A table will be placed outside the room where fresh towels etc. can be left and from where they can be removed.
Mockingbird Hill is committed to welcoming our guests with personalized service and utmost care. We want you to feel comfortable and confident when you stay with us. We thank you for your support and hope you enjoy your stay with us.
Stay Safe, Stay Well,