Corona: Alle Reisehinweise, Umbuchungs- und Stornierungsmöglichkeiten
Informationen des Hoteliers zu Corona-Maßnahmen
Update: 2020-08-03
. The use of a mask is mandatory for all guests and employees, inside the hotel.
RECEPTION
. Glass separators were created.
. Dispensers with antiseptic solution are available at all counters.
. The waiting areas for check-in have mandatory distance areas, duly marked.
. A Guest Booklet is available with procedures to be adopted during your stay.
. Pre-check-in or online check-in is recommended.
. The cleaning and disinfection of the contact surfaces of the service counters, as well as utensils
(ballpoint pens, key cards, etc.), is made with an appropriate solution, after serving each customer.
PUBLIC AREAS
. Guests are duly informed about the hygiene of public areas.
. Cleaning and disinfection of contact surfaces in public areas is carried out with handrails, internal and external lifts, counters, door and window handles, public toilet taps, pens, among others.
. Indoor air quality is guaranteed through natural ventilation, steadily.
. All public toilets are equipped with antiseptic solution for cleaning and hands disinfection.
. Outdoor public areas adjacent to hotels are disinfected regularly.
LIFTS
. The elevator cabins are sanitized and disinfected with antiseptic products.
. Only 2 people are allowed to use the elevators per route.
ROOMS
. The cleaning of the rooms follows a set of procedures to ensure the correct sanitization and disinfection of them.
. Service schedules and a cleaning schedule are defined for each room, guests are informed, so that they can be absent during the service.
. Rooms are fully sanitized with antiseptic products after each departure.
RESTAURANTS AND BARS
. The capacity of bars and restaurants is limited, in accordance with the guidelines to maintain the indicated distance.
. Times are set for guests’ meals, by reservation, to control the number of customers within the spaces and at their entrance.
. Disinfection dispensers are available at the entrance to all rooms/spaces and their use will be encouraged
. The options for the à la carte menu are privileged and buffet meals will not be served.
. Continental breakfast will be served at the table with a choice of hot à la carte.
POOLS
. Outdoor pools are open, with sun loungers with the recommended distance.
CHECK-OUT
. The same measures applied to check-in are adopted in relation to distancing and hygiene.
. An account invoice is sent to the guest, by email, after check-out.
. Payment by electronic means is encouraged to paid in detriment of cash and each customer puts the card in the payment terminal so the employee do not handle the card.
. We have available sanitizing material for customer to be able to disinfect the payment terminal and your phone.
