As a Haydarpasha Palace family, our main principle is the safety, health and happiness of our guests, our valued employees and our nature for 35 years we have been operating in the tourism and hospitality sector. We believe that we will overcome this difficult process caused by the coronavirus ( Covid – 19) epidemic that has affected the whole World as soon as possible by fighting it all together.
We are following closely the decisions taken by World Health Organization ( WHO ), TR Ministry of Culture and Tourism, TR Ministry of Health and local authorities regarding the outbreak. Decisions are evaluated in line with all the measures that should be applied with great care and that we apply are presented in ISO 9001 - Quality Management System, ISO 22000 - Food Safety Management System ISO 10002 guest satisfaction management system, disease management Procedure ( POSI ) with integration by providing application is performed in our facility.
At the same time, we inform our colleagues in the most important tasks to develop these important steps and to implement them, we provide trainings and ensure the development our hygiene and health system that we have established. Our successful cooperation with Winterhalter and Diversey, one of the leading companies in the field of international hygiene solutions, has been increased in this period and continues in the same way as a solution partnership. In line with the measures taken in hygiene and cleaning; all public places, units, rooms, food and beverage stations, all points of contact with hand cleanliness, hygiene and disinfection protocols taken preventive measures against the outbreak by upgrading of the business, the layout has been modified.
FACILITY HYGIENE & INSPECTION TEAM
Two different hygiene and inspection teams are established in our facilities. They work for safety and hygienic holiday.
*Housekeeping Hygiene and Inspection Team
*Food & Beverage Hygiene and InspectionTeam
ENTRANCE & GUEST WELCOME
When you arrive to the hotel your suitcases are received by our Staff and moved to the sanitation area for disinfection. Disinfected suitcases are delivered to the room after the guest registration is done. Guests’ temperatures are measured by Biotmetric Camera at reception area. After that guests are welcoming to check in protocol.
CHECK IN & CHECK OUT
Arrangements have been made to maintain social distance between the Staff and the guest at the desk. To ensure social distancing, please pay attention to the tapes indicating the queuing points. To minimize hand contact by our guests, online check in launched at our hotel. Guest can check in online by their mobile phone when they arrive to hotel. Or can complete all check in procedures on our web site 3 days before their arrival dates. We kindly ask you to sign the Guest Declaration and Commitment Form, which contains mandatory information prepared according to the rules set by the Ministry of Health and Personal Data Protection Law. You must fill it out completely.
Room key cards and towel cards are collected in the disinfection tray and are disinfected both when received from the guest and before given to guests. For your own health, vacated rooms are given to new guests after being held vacant for 12 hours. For this reason, we request that you do not insist on entering your rooms earlier. An independent block or floor based on the facility location is reserved for possible emergency implementations. Routine cleaning of the reception area continues with additional disinfection and sterilization measures underCovid-19.
Guests who do not have masks or those who need new masks can apply to reception and obtain masks.
Our routine cleaning works in the guest rooms continue with additional disinfection ( ULV sterilization system ) and sterilization measures underCovid-19. Cups, glasses, tea & coffee set ups in the room are made of recyclable disposable material. A vacated room is not given to a new guest for 12 hours following the detailed cleaning and disinfection. During this time, rooms are well-ventilated. Before the entry of a new
guest disinfection and ULV sterilization is performed again. Our housekeeping classifies cloths per each room during their cleaning.
During room cleaning our maids take hygienically measures ( gloves, masks, disinfectant etc ). Room textiles are changed every 2 days by washing over 60 °C temperatures. All the printed documents in the rooms have been removed due to hygiene conditions with in the scope of Covid-19 measures. You can follow all the information through our info channel on TV, our web site and guestranet application. On bed decorations such as lace pillows are removed and will not be used any more. Handrails, electric switches, remote controls and all other contact areas are disinfected especially for you.
FOOD & BEVERAGES
Our main restaurant capacities were determined by considering the social distancing rules. Drinks will be provided by our service Staff in our main restaurants for lunch and dinner. Buffet modification according to social distancing rules our product preparation and presentation will have transparent separators and our staff will serve our guests per their choice. In case of an increase in demand and exceeding the planned capacity; we will start with an open buffet again with social distancing rules. All of our guests are welcomed to our food venues by our hostesses and invited inside after hand disinfection. At meal times at every guest exchange; if there is any tablecloth it is changed. Table is disinfected and service start. Arrangements of sittings at the bar tables have been made according to social distance rules. Your orders will be taken by our bar Staff to be served. All self service beverage units have been removed. Our employees will help you with all your orders. To minimize hand contact by our guests sugar, sweeteners, spices, ketchup and mayonnaise are provided in single-use packages and will be served by our employees. In food production stages full compliance with ISO 22000 – Food Safety Management System standards is ensured. These processes are controlled by our Sanitaton Team by additional protocols. Fork, spoon, knife etc. used by guests at meals are packaged and served by employees. Ozone Disinfection Device is used for vegetables and fruits disinfecitons. Embient disinfeciton is used for our kitchens and storage areas. The products are presented in closed glass bowls and served by staff. Breads are prepared sliced in packages. We kindly ask you to pay attention to our employees’ instructions in open buffets. Our Staff use protective disposable masks, gloves and gowns will be used through out the service as
required. Routine kitchen and buffet cleaning processes will continue with additional disinfection and sterilization measures within the scope of Covid-19. The kitchen entrance door has been planned as a single entrance and a hygiene corridor has been created. Every processed or unprocessed food & beverage products entering to hotel are disinfected scope of ISO 22000 Food Safety Management System than access to the facility provided.
ENTERTAINTMENT & ACTIVITIES
Daily activities and sports activities will be held in compliance with social distance and hygiene rules
in open areas. Team sports activities and daily tournaments are canceled. During the show and live music, we kindly ask you to comply with the determined capacity and seating arrangements.
Daily activities and sports activities will be held in compliance with social distance and hygiene rules in open areas. All area at Mini Club is disinfected regularly by ULV fogger. Routine cleaning operations of Mini Club continue with additional disinfection and sterilization measures under Covid-19. There is a thermometer at the mini club and children are allowed to be in the mini club and playing garden after being checked. Information posters related to all measures taken for your children and the activity schedules are placed at Mini Club entrances. Cleaning and disinfection of the common areas / toys in the Mini Club are done before and after each activity. Game parks and ball pool activities are canceled. Indoor and pool activities are entirely canceled.
POOLS & AQUAPARK & BEACH
Swimming pools complies the regulations of the Ministry of Healthy. All our poold and Aquaparks are under the constant control and supervision of private private loborator and audit firms. Pool measurements are made and recorded 2 ( two ) times a day. You can see both the analysis results and chemical measurements on the boards around the pool. Beach towels are given at SPA Center by staff with protective equipment. The sunbeds are placed in compliance with the social distancing rules around the pool and on the beach. The sunbeds are disinfected after being used by each guest. Water sports equipment are disinfected after each use and recorded. Cleaning and disinfecitons of indoor swimming pool is doing regularly. We kindly ask you to follow our lifeguards’ directions to comply with the determined capacity and social distance rules of pools and aquaparks.
SPA & WELLNESS
The use of the SPA areas will run entirely by a reservation system and entrance without an appointment will not be possible. Turkish bath, steam bath, sauna and massage rooms are in this scope. Usage time of these places is limited to 30 minutes. Cleaning and disinfection will be done for 15 minutes between each appointment. SPA staff will under go their own disinfection before and after each treatment. Please take a shower before your own treatment. Maximum number of users has been specified in our Turkish bath and sauna areas accordings to socaial disctancing. Spa rules and treatments are subject to change according to the Health Tourism certificate.