We were always upfront in terms of sanitation as the health of our guests is a priority for us. Nevertheless, post COVID-19 we are intensifying those measures to safeguard our guests well being, Claire Zammit Xuereb said, Hospitality Director AX Hotels.
We wanted to get the best expertise in the sanitation and cleaning process. And we have opted for the company – Diversey, which brings on board 95 years of experience. Diversey has played an integral part in consulting and supplying the correct material to achieve our ultimate requirements for the safety of our guests.
Our employees will be carrying their daily tasks with the usage of gloves from the housekeeping, maintenance, as well as, our kitchen brigades. Change in gloves frequently is a must especially after every room that is being serviced. All kitchen staff, including chefs and kitchen porters, will be wearing masks, both during preparation as well as during serving.
Our employees will be carrying their daily tasks with the usage of gloves from the housekeeping, maintenance as well our kitchen brigades. Change in gloves frequently is a must especially after every room serviced.
Our hotels have endeavored to mark various distance spots most especially in public areas such as the reception, restaurants and bars. These distance markers are aimed for guests and employees alike, in order to maintain appropriate distancing between one another.
During this post Covid-19 period, guests residing at our hotel will have the possibility of choosing not to have any employee enter their room at any time during their stay. Front desk personnel will ask all guests at check-in whether they wish to make use of this option. Any services provided outside the guest room door; example luggage delivery, room service, change of linen can all be delivered at the door.
Any information material will be available electronically, on our website and on the in-room TVs in order to avoid printing documents. Glassware and non-disposable items will be removed from the rooms. We will replace them with disposable cardboard cups, wooden stirrers rather than teaspoons, cups, and glasses.
No more leaflets and paper material document in the room including the guest directory and other material in order to remove additional contact points. All bed linen and towels will be removed from the guest room on departure even the ones not used.
In case of a sick guest, upon departure the room will be left closed and untouched for 72 hours. No hotel personnel will access the room within this period. Once the 72hrs have passed, employees entering the room will wear a full PPE including masks and gloves, overshoes and possibly protective wear, in order to clean the room. The room will be first cleaned thoroughly including all surfaces and contact points, and subsequently disinfected.
LOBBY & FRONT ENTRANCE
Whilst sanitation stations are being installed in common areas, our Front desk agents are asked ask guests to use alcohol-based hand rub when approaching the desk. Each guest and employee will be checked for body temperature upon entrance to the hotel main entrance. Key cards will be disinfected prior being passed on to our guests.
We will encourage guests to send check-in details prior to arrival at the hotel. A downloadable form will be made available on our website. We will also encourage express checkout.
We are including information about the pandemic in the information given at check-in including what the guest should do if they fall ill or if they develop flu-like symptoms.
Perspex partitioning will also be installed at reception with a height of not less than 2 meters from the floor.
Our Main doors will open automatically and guests are encouraged to use electronic means such as chats or mobile apps to keep in touch with our front office agents. When handling guest luggage, our personnel will use gloves and masks most especially if requested to take up to their room. All interactions between the guest and the hotel employees will be till the guest room door.
Elevators should be used by a single individual at a time or a group of 6 persons, at a time, who are travelling together.
Contact less payments will be utilized whenever possible. Each front office agent will encourage guests to handle the payment themselves. Each employee should make sure that the credit card machine provided to the guests is clean and disinfected prior to usage.
Food and beverage servers will be wearing a mask during serving.
All the restaurants and kitchens will follow a daily sanitation regime in order to limit spread of any potential viruses.
Deckchairs will be cleaned and sanitized every day in conjunction with the cleaning of the pool deck area. The sanitation of deck chairs will take place every time a deckchair becomes vacant during the course of the day.
All employees are instructed to keep the distance between themselves and also when interacting with our guests at all times. After each shift every employee has to ensure to sanitize his working space including desk, monitor, phone, mouse and pad, keyboard and other used items. All our departments have new procedures in order to enhance its sanitation process. We are further implementing internal meeting procedures to opt for online meetings through our company communication system.
Such actions will be maintained and subsequently updated should new guidelines be issued from the World Health Organisation and Local Health Authorities alike.