Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana. Thank you very much for your feedback. Our rooms are subject to daily revisions from our maintenance and housekeeping departments; however, there might be situations that can arise during our guests stay. We deeply regret your room was supposedly affected by some housekeeping issues and as a result you may have obtained a negative impression of our services. In reference to the remarks about insects found in the room, we can assure that fumigation programs are continuously carried out; however, due to the location of our property, the tropical climate and lush vegetation surrounding our buildings; it may be possible that an insect can be found in a room. We would like to extend our sincere apology if any inconveniences were caused by this situation. In reference to the service, we are surprised and worried to hear that you are not satisfied. In fact, our warm and attentive service use to be very often highlighted and definitely it make the difference in Vista Sol Punta Cana. We regret that your stay was not very pleasant due to the inconveniences with our staff, we sincerely apologize. We deeply regret that our gastronomic offer did not meet your expectations. Our hotel offers a wide variety both in our bars (7), buffet (1) and the specialty restaurants (5) with the aim of meeting the culinary demands of different cultures who visit us. As a company focused on service, we are aware that it is thanks to the valuable comments from our customers that we can continue working for the optimization and improvement of our services. We hope to see you again in our hotel. Best Regards, Aiym Mukasheva Guest Service