TUI BLUE Palazzo del Mare

Dear Richard, thank you for choosing our hotel for your holidays and for your positive rating. We are very glad to know you were satisfied with our staff's service, as providing an excellent experience to our guests is our utmost priority. We are surprised but sorry to hear that you were not happy with the food. We believe that we provide a wide variety of dishes to choose from, offering something to satisfy everybody’s taste. Had you informed a member of our Restaurant Management team about this, we would be happy to make some accommodations to our buffet to make sure you had a more enjoyable experience food-wise. As our goal is continuous improvement to our services, we continue to welcome all feedback, both positive and constructive. Please rest assured that your comments regarding our culinary offerings will be forwarded to the relevant departments for consideration. We hope the aforementioned issues did not stop you from enjoying your holidays to the fullest and that you will keep all the positive memories and relaxation from your trip. Once again, we thank you for your comments and hope to welcome you again in the future for an improved experience. Yours sincerely, The Hotel Management