The President Hotel

Dear Julia, Thank you for sharing your feedback about your recent city break stay with us. We appreciate your positive comments about our hotel's location, accessibility, and the friendly and competent staff. However, we sincerely apologize for the cleanliness issues you encountered in your room, especially with the towels and bedding. This does not meet our standards, and we are addressing these matters with our housekeeping team to ensure immediate improvements in our cleaning procedures. Regarding breakfast, we apologize that it did not meet your expectations in terms of quality and variety. We will review our breakfast offerings and work towards enhancing the dining experience for our guests. We value your feedback as it helps us to identify areas for improvement. Please be assured that we take your comments seriously and will take steps to ensure that these issues are resolved. We hope to have the opportunity to welcome you back in the future with an improved experience. If there is anything else we can do to address your concerns, please feel free to reach out directly. Thank you for choosing to stay with us, and we apologize once again for any inconvenience caused. Best regards, Alice AFOM