The President Hotel

Dear Susanne, Thank you for sharing your feedback about your recent stay with us, although we are truly sorry to hear about your disappointing experience. We apologize for the cleanliness issues you encountered in your room, including the condition of the shower bar, bathtub drain, and bedspread. This does not meet our standards, and we are investigating and addressing these matters with our housekeeping team to ensure immediate improvements. We also apologize for the disappointment with the continental breakfast. Your comments about the quality and cleanliness of the breakfast offerings and dining area are concerning, and we will take steps to rectify these issues promptly. We appreciate your positive comments about our location, and we understand that a comfortable and pleasant stay is essential for our guests. Please accept our apologies for falling short on this occasion. We value your feedback and the opportunity to address your concerns. If you would like to discuss your experience further or if there's anything else we can do to improve your perception of our hotel, please do not hesitate to reach out directly. Once again, we apologize for the inconvenience and hope to have the chance to welcome you back in the future with an improved experience. Best regards, Alice AFOM