The Haven Khao Lak

Dear Urlauber, Thank you for sharing your feedback with us. We’re glad to know that you enjoyed the quality of our restaurant, breakfast, and bar, and that our team made a positive impression during your stay. We’re truly sorry to hear that some aspects did not meet your expectations. Our reception team is generally well-trained and committed to providing professional service, and we will review your comments carefully to ensure consistency for all guests. Regarding room cleanliness, our housekeeping team follows strict standards regardless of tips, and we take your feedback seriously. We will reinforce this with the team to make sure every guest receives the same level of care. We also want to gently clarify that all guests whether on all-inclusive or standard arrangements are equally valued. Our goal is always to provide a welcoming and comfortable experience for everyone, and we regret if this was not fully reflected during your visit. We truly appreciate your honest feedback, and we’re grateful that you highlighted the excellence of our restaurant team. We hope to have another opportunity to offer you a smoother and more enjoyable stay in the future. Regards, Leonardo S. (LJ) Duty Manager