Sheraton Miramar Resort El Gouna

Dear Wolfgang, Thank you for taking the time to let us know about your experience while staying with us. In response to guest feedback and “GuestVoice” comments, and our commitment to providing each and every guest with a quality experience, we started to upgrade 93 of our deluxe beachfront rooms. The room refurbishment started in April 2022 and is expected to be completed by the end of the year. All services will be fully available. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Wafy Gaber Hotel Management