Sentido Reef Oasis Suakin

Dear Daniel, First of all, thank you very much for choosing our hotel for your recent holiday. We truly value the trust you placed in us, and we are grateful for your feedback and for sharing your experience. We are pleased to hear that you found our hotel satisfactory and that you had no complaints until the last day. Please accept our sincerest apologies for the unfortunate incident regarding the missing spoon and the discomfort it caused you. We deeply regret that this situation overshadowed your positive impressions, as the entire team is always dedicated to ensuring our guests’ satisfaction. We understand how important it is for our guests to feel welcomed and fairly treated throughout their stay, and we are truly sorry that this mistake led to an unpleasant memory at the very end of your holiday. Please know that we are taking your feedback seriously and will review our procedures to make sure this does not happen again in the future. We would be grateful if you would give us another opportunity to host you on your next visit, so that we may restore your trust and ensure a flawless experience. Thank you again for your honest review and for choosing us for your vacation. Kind regards, Yasar Gocer General Manager