SAii Phi Phi Island Village

Dear Uwe, Thank you for taking the time to provide feedback on your stay at SAii Phi Phi Island Village. We are grateful for your compliments regarding our friendly staff and beautiful location. However, we sincerely apologize for the issues you encountered, such as the lack of a free transfer from the pier and the uncomfortable condition of our beach loungers. We strive to ensure every aspect of our guests' experience is comfortable and convenient, and clearly, we fell short in some areas during your visit. Your comments about the Wi-Fi stability and the lounge comfort are particularly concerning, and we will address these immediately to improve our service quality. We're glad you enjoyed the village behind our hotel and hope this aspect, along with our room comforts, left a positive impression. We value your feedback as it helps us better serve our guests and ensure their stay is nothing short of exceptional. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements made based on your input. SAii for Now, Wanlob Hasalem SAii Guru