Rummana Boutique Resort

Dear Svetlana, You booked and stayed for 12 nights! thank you for staying with us. I shall firstly state on your inhabitant as Deutschland passport but inappropriate manners. My staff reported me that you seem to be unfriendly guests and dislike our resort at all upon arrival nevertheless no complaint issue on the first day. Second day at the lobby started to complain directly to your representative that rocks on the beach, garbage, sunbeds, beach umbrellas I therefore explain to your representative in front of you that we hardly face big problem on nature disaster in Jan-Feb-Mar there were big undercurrent brought a lot of sand to the sea and bring less sand to the beach (we actually update the weather on facebook) we daily provide sunbeds, parasols at swimming pool area and provide sunbeds, beach umbrellas on the beach subject to the weather condition on low-tide only as the sign information at restaurant. no matter the sunbeds, parasols available at swimming pool area, the high-tide on the beach you and friends only 5 persons insisted to lay on the beach this is the reason why I was aggressive to you because you understand nothing! I would not describe about our room interior as all information of the resort including room type available on catalog, website, facebook and reviews by guests however, your representative proposed you to change the hotel from the rest of 11 nights and I fully agreed with him but you decided to stay in total 12 nights. You told me that breakfast did not complaint issue to the representative you probably do not know that buffet breakfast normally provide the same daily such as cold-cut, cheeses, ham, bacon, vegetables, bakery except hot-dishes in different. you never ate lunch/dinner at our restaurant for 12 nights! There was blackout for a while at night because of electricity-cable leaking on the main street however, we generated our own electricity at the lobby and restaurant we also supply own deep-well water to all guests' rooms. Staff was not friendly and hotel manager was aggressive! provocative watched in whole weeks! I'm fully in charge on duty for assistance, problem solution, special requests & demand by guests. This is your personal pessimistic mentality and none can change. You may read consecutively 12 reviews recently on top score 6/6 what other guests mentioned about our friendly services and we have 20% returning guests all year round. To discredit on our reputation is your right. Thank you, Sayan Srikan | GM