Royal M Hotel Abu Dhabi by Gewan

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you encountered, particularly regarding the cleanliness of your room, the availability of sunbeds and umbrellas, and the organization during your stay. We take all feedback seriously, and we will certainly investigate the areas you mentioned to improve our services. Our team strives to provide a comfortable and well-organized experience for every guest, and we regret that we fell short in your case. We would greatly appreciate the opportunity to discuss your concerns further. Please feel free to contact us directly so we can address the situation and ensure a better experience in the future. Kind regards, Mohamed Hussain Duty Manager Royal M Hotel by Gewan Abu Dhabi