Aus DeutschlandDefinitiv kein 5* Sterne Hotel Zimmer im unteren Bereich schlecht schon sehr abgewohnt feuchte Wände deswegen sehr modriger Geruch Bett war feucht abends. Meine Kleider waren feucht am ersten Tag. Als wir ankamen, war alles mit Citrusduft versprüht, dass man ja nichts riecht und danach wie beschrieben, sehr muffiges Zimmer🙈
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- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3 Wochen im November 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Regina |
| Alter: | 56-60 |
| Bewertungen: | 10 |
Dear Ms. Regina, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Phuket Panwa Beach. We are truly sorry to hear about the condition of your room and the discomfort this caused during your stay. We sincerely apologize for the smell in the room, and the inconvenience affected by the humidity. This is certainly not the experience we aim to provide, and your comments are deeply concerning. We have immediately shared your feedback with our Housekeeping and Engineering teams to thoroughly inspect the affected room, address any moisture issues, to prevent in the future. We sincerely apologize for inconvenience during stay. We hope you may consider giving us another opportunity in the future to provide you with a much more comfortable and enjoyable stay. Warm regards, Katekanok Suebsak Guest Experience Manager
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