Philoxenia Hotel

Dear Guest, Thank you very much for taking the time to review our property. The feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. First of all, the diversity and composition of our menu is in very good balance of its price and the taste of it is something that each customer understands differently. The majority of our customers give us compliments daily and health checks are conducted annually to our hotel. We never had problems with the safety of our food and we are very surprised that you had such a problem. You could inform the reception or the restaurant about this. As for the cleanliness, the staff of housekeeping does their best daily in order to keep the rooms clean as much as they can and we are very sorry about your dissatisfaction. Moreover, the staff in our hotel except from English knows German, French, Russian and Serbian. Generally, the Guest Relations Manager is for receiving guests’ complaints and trying to resolve them. Also, the reception desk is open 24 hours day just for this reason, to respond to every client’s needs. As we did not receive any complaint from you, we were really surprised reading your review and realizing your dissatisfaction. Nevertheless, we are at your disposal to welcome you again in our hotel in 2018, offering you whatever you need and serving your needs to the fullest. Kind Regards General Manager