Mitsis Rinela

Dear Guest, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not meet your expectations. Thank you for taking the time to share this with our team. However, we strongly believe that we showcase each and every part of our hotel facilities, accommodation, services and options through our Marketing campaigns, official website, social media channels and booking sites. As part of a new concept of luxurious hospitality, perfectly adjusted to the Cretan landscape, every season our hotels and resorts are being refurbished to make sure they are offering upgraded services and surpass our guests’ expectations. Cleanliness and hygiene is our highest priority. Our spotless private and public areas are well-known to our guests and highlighted through the review platforms. We have already contacted our Housekeeping Manager to review our cleaning procedures to ensure our well-know, meticulous cleaning and warm hospitality across all our hotel areas and guestrooms. We are passionate about offering you rich culinary experiences in the all-inclusive and à la carte restaurants of our hotels & resorts, inspired by the Greek and international cuisine. For any additional wishes or in case our menus don't meet our guests needs, they are always welcome to contact the Maître and the Chef of the main restaurant directly and they will be happy to assist them. As a premium hospitality brand, we strive for excellence in our offered services, yet always prioritising intimacy through attention to detail and understanding of individual needs. Our intention is to make each guest’s experience sincerely and genuinely caring and welcoming with a warm Greek family and we invite our guests to explore new ways of enjoyment and live their holidays with enthusiasm. We would like to assure you that your comments and suggestions are highly appreciated and will be taken into consideration in our constant effort to improve our services and facilities. Best Regards, Mitsis Rinela Beach Resort & Spa Team