Mitsis Rinela

Dear Guest, We are sorry to hear that your experience at Mitsis Rinela did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. Regarding the cleaning we would like to assure you that cleanliness and hygiene is our highest priority and we have already contacted our Housekeeping Manager to review our cleaning procedures to ensure our meticulous cleaning and warm hospitality across all our hotel areas and guestrooms. Regarding the restaurants reservations we would like to kindly note that we have designed an online reservations system, so everyone can book a table online even before arrival through our official website at the moment of booking. And we have implemented specific rules and limitations on our table reservation system, aiming to give an opportunity to all our guests to try our a la carte restaurants. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best Regards, Mitsis Rinela Team