Meliá Llana Beach Resort & Spa

Dear Rosi, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Waiting for your room key and encountering issues such as delays in service and maintenance problems is not the standard we aim to provide, and we regret that this impacted your holiday. Your comments regarding room condition, food quality, and overall service have been shared with our management team for immediate review. We are reinforcing staff training and improving processes to ensure every guest feels welcomed and cared for from the moment they arrive. Thank you again for your honest review. We hope you might consider giving us another opportunity in the future to provide you with the quality experience you expect from Meliá. Kind regards, The Meliá Llana Team