Zimmer waren in Ordnung. Platzmangel im Restaurant und Außenbereich. Hotel ist nicht ausgelegt für Ai. Keine Sitzmöglichkeiten für einen gemütlichen Abend, außer man übersteigt die Mauer zum Restaurant. Keine schöne Atmosphäre für Ai und vier Sterne. Lobbybar und Restaurant haben Kantinenatmosphäre. Für drei Sterne Hotel wäre es evtl noch in Ordnung aber nicht für ein Vier Sterne Hotel. Pflasterbecher am Pool sind okay aber nicht zu den Mahlzeiten. Sauberkeit im Restaurant läst zu wünschen übrig.
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Dear Jana, Thank you for sharing your feedback following your stay with us. We are glad to hear that you found the rooms satisfactory, but we sincerely regret that other aspects of your experience did not meet your expectations. We would like to clarify that during peak season, especially in July, the hotel operates at high occupancy, which can occasionally lead to busier conditions in the restaurant and common areas. Nevertheless, we continuously work on improving organization and guest comfort. Regarding the atmosphere and facilities, we appreciate your honest opinion and will take your comments into consideration as we strive to enhance the overall experience for our guests. Cleanliness is very important to us, and your remark concerning the restaurant will be carefully reviewed with our team to ensure our standards are consistently maintained. Thank you once again for your feedback. We hope to have the opportunity to welcome you again and provide you with a better experience. Kind regards, Maria Palace Hotel Team
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